Refund policy

Returns and refunds

We hope your Chemo Compendium arrives exactly as expected and that it provides practical support when it is needed.

As a small business, Billie Baxter Books does not offer returns or refunds for change of mind.

If your order arrives damaged, faulty, or there is an issue with your product, please contact us at info@billiebaxterbooks.com.au so we can help.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Where a product does not meet the applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Please keep your proof of purchase when contacting us about an issue.